Live Chat
Chat with our software and accounting experts online.
(Or leave a message and we'll contact you.)
Email Support
Email support@responsive.co.nz.
We guarantee a response within 1 business day. Normally you'll hear back within
a few hours (if not a few minutes!)
Free Telephone Support
Send us an email with your telephone number, country, timezone and a convenient time
and we'll give you a call.
Online Assistance and Mentoring
We'll connect remotely to your computer and provide mentoring or assistance for up to one hour with any software or
accounting issues you may have. (Cost is US$75. On receipt of your payment we'll contact you to arrange a mutually convenient time.)
Database Backup
We can't stress enough the importance of making a regular backup copy of your LedgerLite database files. It's as simple as making a copy of each LLD file to an external
hard drive, network drive or USB stick but you need to constantly remind yourself to do it. If you don't and accidentally delete your database file (and it isn't in the Recycle Bin)
there's not a lot we can do except suggest you start again with a new empty database, rebuild your chart of accounts and re-enter everything from scratch.